The company did not specify the exact issue. Thanks for bearing with us!' Instagram said at 4:34 am IST.

'And we're back! The issue's been fixed, so if you were having trouble with DMs earlier you should be all good now.

The issues were resolved over three hours later. Sorry for any inconvenience, and hang tight! #instagramdown,' Instagram tweeted from the official Instagram Comms account at 1:33 am IST. We're working to fix things as quickly as possible. *We're aware some of you are having trouble accessing our messaging apps at the moment. #instagramdown,' Facebook’s EMEA Communications Manager, Alexandru Voica, tweeted. We’re working to get things back to normal as quickly as possible and we apologise for any inconvenience. 'We’re aware that some people are having trouble accessing Messenger, Workplace Chat and Instagram DMs. The company acknowledged the issue at around 1 am IST. Globally, over 9,800 user reports for Instagram, more than 3,800 for Facebook Messenger and over 2,600 for Facebook were received.

Customers with workspaces hosted in the US region will see degraded performance across Intercom.It received over 150 reports for Facebook and over 260 reports for Facebook Messenger.

What will the exact experience be for our customers during the change?ĭuring the changes, the following will occur: We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice. This is the last database that we must upgrade to Aurora v2.Ĭustomer trust, data security, and availability are critical to everything we do at Intercom. AWS have deprecated support of AWS RDS Aurora v1. Between 08:00 UTC and 09:30 UTC, customers with workspaces based in the US data hosting region will experience degraded performance on all features.ĭuring the maintenance window, Intercom features including the Inbox will be degraded or unavailable for up to 30 minutes.Ĭustomers with workspaces in our EU and AUS data hosting regions are unaffected.Ī mission critical database will be upgraded from AWS RDS Aurora v1 to AWS RDS Aurora v2 during this maintenance window.

Messenger outage